Account
You can request permanent deletion of your MoveSet account and all associated data at any time. This action is irreversible.
This is permanent. Once your account is deleted, your data cannot be recovered. Please make sure you want to proceed before submitting a request.
Email us at support@moveset.fit from the email address linked to your MoveSet account. Include your account email in the message so we can locate it.
We'll verify the request came from the account owner and reply to confirm we've received it. This usually takes no longer than 2 business days.
We'll permanently delete your account and all associated personal data within 30 days of your confirmed request. You'll receive a final confirmation email once it's done.
The following data is permanently removed from our systems within 30 days of your confirmed deletion request:
MoveSet reads your step count directly from Apple Health (or Health Connect on Android) and is not stored on our servers, so there is nothing for us to delete on that side. You can revoke MoveSet's access at any time in the Health app or Health Connect.
MoveSet programs are one-time purchases, not subscriptions, so there is no recurring billing to cancel. Deleting your account does not entitle you to a refund for programs already purchased; purchases are non-refundable except where required by law or under Apple's refund policy.
Because purchases are tied to your App Store account, if you create a new MoveSet account in future you can use Restore Purchases in the app to regain access to programs you previously bought.
If you have any questions about the deletion process or your data, contact us at support@moveset.fit. For full details on how we handle your data, see our Privacy Policy.